Frequently Asked Questions

 

How can I order Hunter products?

You can order Hunter product through our website or you can visit our Store Finder located at the top left of the screen to find a store near you that carries Hunter merchandise.

 

Will I be told if an item I order is out of stock?

If an item is out of stock you will not be able to order it.

 

What happens once I place my order?

When you complete the payment section, you will receive an e-mail confirmation that we are processing your order. If there is a problem with your order we will contact you.

 

Will the gift recipient see the price?

We will include a gift receipt that does not include the price.

 

What if a gift is returned? Who receives the credit?

We can only credit the original credit card that was used. The gift recipient can exchange the item for a new color or size. We accept exchanges for items of lesser rate than the original purchase. The difference will be credited to the purchaser.

 

Can I cancel my order after it has been submitted?

Once you receive email confirmation about your order, you cannot cancel it. You can send the order back as a return. Please see returns section of FAQ for further instruction on how to return an item.

 

How do I pay for my goods?

Payment is taken at the checkout, we accept all major credit cards and PayPal.

 

When is the payment taken for my order?

There is an authorization made to the credit card at the time of purchase. The settlement of the funds is done during the invoicing/shipping stage of the process.

 

Is it safe to order online through your website?

Yes, your payment is taken through a secure server which fully encrypts all sensitive data. The website is PCI compliant.

 

I am having trouble completing my order. What can I do?

You can call a customer service representative at 877-495-1500 to help you with any issues. You can also email us at information@hunter-boot.com.

 

Delivery

Can my order be delivered to a different address than my home address?

Yes, we can deliver to a different address if requested. When prompted for shipping information, fill in the desired shipping address at that time.

 

Can I choose a delivery date and time?

Unfortunately, we do not offer fixed delivery times. See our Shipping Information for delivery options.

 

How much is shipping?

Please see our Shipping Information page for costs of delivery and special promotions. 

 

When will my goods be delivered?

Please see our Shipping Information page for delivery lead times. For standard shipping applied to all Internet orders shipped within the 50 United States, your goods will arrive between 3-5 business days.

 

What happens if I am out when my goods are delivered?

If you are unavailable when your goods are delivered, the courier will leave a yellow card with instructions for re-arranging the delivery at a later date.

 

You don't appear to deliver to my country. What shall I do?

At this time, we only ship to the 50 United States and all Provinces in Canada.

 

Can I ship to Canada from the US?

Unfortunately the product available on the US site is only shippable within the US as well as the product found on the Canada website is only shippable within Canada. If you wish to ship something to Canada and you are currently in the US you would have to go onto the Canadian website to choose the product available.

 

Can I place an order without creating an account?

Yes you can, but by registering you will be the first to know about what is going on at Hunter. You will also be able to view a summary of past purchases as well as save your shipping information for a quick and easy checkout at your next purchase.

 

Do my Hunter boots come with a warranty?

Yes, you will have a warranty of any manufacturing defects (not including wear and tear or misuse of our product) for up to 12 months from date of purchase. Please see ownership & care for more details.

 

How can I order Hunter products if I am in Canada?

If you are located in Canada, make sure you have selected Canada in the top left hand corner of the website. If you do not see the Canadian flag simply click the current flag to find the desired country to select. You can order Hunter product through our website or you can visit our Store Finder located at the top left of the screen to find a store near you that carries Hunter merchandise.

 

What are my payment options if I am in Canada?

We offer a payment method of either Credit Card or you can pay by PayPal.

 

Can I ship to the US from Canada?

Unfortunately the product available on the Canadian website is only shippable within Canada as well as the product found on the US website is only shippable within the US. If you wish to ship something to the US and you are currently in Canada you would have to go onto the US website to choose the product available.

 

Returns

What is your returns procedure?

You can view our returns procedure by clicking here.

 

Do I have to pay to return goods?

Hunter will supply a UPS smart label that you can use when returning purchases. We will deduct an $8 dollar processing fee from your credit card refund.

 If the item is faulty, please contact our customer service team at information@hunter-boot.com. who will advise you on how to proceed with returning your items.

 

How do I return goods?

If you wish to return goods, please use the Web Returns Form that was dispatched with your order. You may request a copy of this by contacting our customer service team. Goods without a returns form may be returned to the sender. Unfortunately, we cannot accept boot returns to our corporate office address. For additional information, please review our Return Policy.

 

How are refunds credited?

Refunds for returned goods will be credited to the form of payment used to pay for the original order.

 

How long will it take to receive my refund?

Your refund will be processed as quickly as possible. The usual timing is 5 – 7 days after your returned goods have been received and inspected.

 

I am buying the boots as a present, what happens if they need to be exchanged?

As long as the boots have not been worn and are returned in the same condition that they were received, they can be exchanged for an item of same or lesser value. Please see our Returns and Exchange Procedures.

 

What do I do if I receive the wrong item?

Please see our Return Policy for sending back the item. If we sent you the wrong item, please accept our apologies. We will not charge you any shipping fees for the return or exchange.

 

General Help

White marks have appeared on my Hunter boots...

Occasionally, you may notice white powdery marks on your Hunter rubber footwear. This is described by the term "blooming" and is completely normal for natural rubber products. This may happen in certain conditions when insoluble particles rise to the surface. This is a process that is a known characteristic of high quality, natural rubber and nothing to be concerned about. It does not affect the performance of durability of your boots. A pristine finish and shine is easily restored with regular use of Hunter Boot Buffer or Instant Boot Shine, available from our website and Hunter retailers. Watch our video on how to clean your wellies here.

Please note, Boot Buffer is not suitable for Metallic finish boots. Please use a soft cloth to remove any white marks that may appear. For more information on looking after your wellies visit our Ownership and Care page.

 

Do I need to order a size bigger than I wear in a shoe?

Please see our size guides and fit information located on the product page as each product is different. This will give you the best information on how the sizes run.

 

How do I care for my boots?

Visit our Ownership and Care section for information about how to care for your boots or you can watch our video on how to clean your wellies here.