How can I order Hunter products?
You can order these through our online store or visit our Store Locator to find a full list of retailers that carry Hunter products.
Will I be told if an item I order is out of stock?
If an item is out of stock you will not be able to order it.
What happens once I place my order?
When you complete the payment section, you will receive an e-mail confirmation that we are processing your order. If there is a problem with your order we will contact you.
Will the gift recipient see the price?
We will include a gift receipt that does not include the price.
What if a gift is returned? Who receives the credit?
We can only credit the original credit card that was used. They can exchange the item for a new color or size.
Can I cancel my order after it has been submitted?
Once you receive email confirmation about your order, you cannot cancel it. You can send the order back as a return.
How do I pay for my goods?
Payment is taken at the checkout, we accept all major credit cards.
When is the payment taken for my order?
There is an authorization made to the credit card at the time of purchase. The settlement of the funds is done during the invoicing/shipping stage of the process.
Is it safe to order online through your website?
Yes, your payment is taken through a secure server which fully encrypts all sensitive data. The website is PCI compliant.
I am having trouble completing my order.
You can call a customer service representative at 877-495-1500 to help you with any issues.
Can my order be delivered to a different address to my home address?
Yes, we can deliver to a different address if requested. When prompted for shipping information, fill in the desired shipping address at that time.
Can I choose a delivery date and time?
Unfortunately, we do not offer fixed delivery times. See our Shipping Information Document for our delivery options.
How much is delivery?
Please see our Shipping Information Document for costs of delivery. Please see website for special free shipping promotions.
When will my goods be delivered?
Please see our Shipping Information Document for delivery lead times. For standard shipping your order will arrive 3 – 5 business days from the time you receive your shipping confirmation.
What happens if I am out when my goods are delivered?
If you are unavailable when your goods are delivered, the courier will leave a yellow card with instructions for re-arranging the delivery at a later date.
You don't appear to deliver to my country. What shall I do?
We regret that we only ship to 50 United States at this time.
What is your returns procedure?
You can view our returns procedure by clicking here.
Do I have to pay to return goods?
Hunter will supply a UPS smart label that you can use when returning purchases. After using the UPS smart label we will deduct an $8 dollar fee from your credit card refund.
If the item is faulty, please contact our customer service team at information@Hunter-Boot.com who will advise you on how to proceed with returning your items.
How do I return goods?
If you wish to return goods, please use the Web Returns Form that was dispatched with your order. You may request a copy of this by contacting our customer service team. Goods without a returns form may be returned to the sender. Do not send your boots back to our head office address. For full information, please review our Returns Procedure.
How are refunds credited?
Refunds for returned goods will be credited to the Credit Card used to pay for the original order.
How long will it take to receive my refund?
Your refund will be processed as quickly as possible. The normal timing is 5 – 7 days after your returned goods have been received and inspected.
I am buying the boots as a present, what happens if they need to be exchanged?
As long as the boots have not been worn outside and are returned in the same condition that they were received, they can be exchanged. Please see our returns procedure.
What do I do if I receive the wrong item?
Please see our Returns procedures for sending back a return. If we sent you the wrong item we will not charge you any shipping fees for the return or exchange.
White marks have appeared on my Hunter boots...
Occasionally, you may notice a white powdery "bloom" on your Hunter rubber wellington boots. This is because rubber is a natural product and in certain conditions, insoluble particles may rise to the surface. This is a common process, characteristic of high quality, natural rubber and nothing to worry about. This process does not affect the performance or durability of your boots. A pristine finish and shine is easily restored with regular use of Hunter Boot Buffer, or Instant Boot Shine, available from good Hunter retailers, as well as from our online store.
* boot buffer is not suitable for Metallic finish boots. Please use a soft cloth to remove any white marks that may appear. For more information on looking after your wellies, click here to view our Ownership and Care page.
Do I need to order a size bigger than I wear in a shoe?
Please see our size charts located on the product page. This will give you the best information on how the sizes run.
How do I care for my boots?
All the information you require to care for your boots is provided in our Ownership and Care section.